Most major brands and companies utilize some sort of messaging and recording system for customer service calls. Surely we can all think of a time where we heard a very effective customer service recording, just as we can think of times that automated systems and messages were very ineffective as well. It may feel tempting for business owners and CEOs to just record Telephone and IVR voiceover content themselves or have an accessible employee do it, but this is a common mistake that many companies make. It is very important to hire a professionally trained and experienced voice actor for this type of work.
Why Hire Gina?
Gina Scarpa is a seasoned female voice actor with practical and applied knowledge in the area of Telephone and IVR recordings. Interactive Voice Response, or IVR, should sound professional, reassuring, approachable, and in control. Since callers are seeking solutions and information, it is important that your pre-recorded voice does not further frustrate them or make them feel alienated in any way. Gina Scarpa’s warmth and professionalism will give callers clarity and provide a positive customer service experience.
In addition to automated menus, the area of Telephone and IVR can also include voicemail recordings, message on hold systems, marketing campaigns, and frequently asked questions. Each of these important tools is most effective when executed by a talented voice artist rather than by artificial intelligence. What callers most want is to feel heard and taken care of. An effective pre-recorded telephone voice can serve as a powerful liaison between customers and live service representatives and agents. Gina Scarpa’s solution-based approach and calm, friendly tone will make each customer feel valued and properly informed, minimizing frustration and maximizing overall satisfaction.
Have a Question?
In need of further information? Want to know if your project qualifies for this voiceover service? Feel free to reach out!